Refund & Returns Policy

Last updated: 29 September 2026

At KI Grocery we want you to be happy with every order. This policy explains what to do if something is wrong with a product you bought from our store at 4/4 Progress Street, Morley WA 6062 or on kigrocery.com.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have a product replaced or refunded if it is not of acceptable quality, does not match its description, or is not what you ordered. Nothing in this policy limits those rights.

Faulty, damaged or incorrect items

Please contact us as soon as possible, ideally within 48 hours of receiving your order, if an item:

arrives damaged, leaking or with a broken seal,
is past its best-before or use-by date,
is not the product or size you ordered, or
is missing from your order.

Call us on 0432 211 758 or email kianilanlou@yahoo.com with your order number and, if possible, a photo of the item and its label. We will arrange a replacement, a refund or store credit, whichever you prefer.

Change of mind

Because we sell food, we cannot accept returns or exchanges for change of mind on food products once they have left the store, unless the item is faulty or incorrect as described above. If you are unsure about a product, give us a call before you order and we are happy to help.

Pick up orders

When you collect an order in store, please check your items at the counter so we can fix any problem on the spot.

How refunds are paid

Approved refunds are paid back to your original payment method, or given as cash or store credit for in-store purchases. Card refunds can take a few business days to appear in your account, depending on your bank.