Privacy Policy | KI Grocery

Last updated: 29 September 2026

This Privacy Policy explains how KI Grocery Service Pty Ltd (“KI Grocery”, “we”, “us”) collects, uses and protects your personal information when you shop in our store at 4/4 Progress Street, Morley WA 6062 or on kigrocery.com. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Contact and order details: your name, email address, phone number, and billing and delivery address when you place an order or create an account.
Order history: the products you buy, order dates and totals, and whether you chose pick up or delivery.
Payment information: payments are processed by our payment providers. We do not see or store your full card number.
Messages: anything you send us by phone, email, Facebook, Instagram or product reviews.
Website data: your IP address, browser type and the pages you visit, collected through cookies and similar technologies.

How we use your information

To process, prepare and deliver your orders, or have them ready for pick up.
To contact you about your order, including changes, substitutions and delivery times.
To manage your account, wishlist and reviews.
To answer your questions and handle refunds or complaints.
To keep our website secure and working properly, and to improve our range and service.
To send you news and offers, but only if you have agreed to receive them. You can unsubscribe at any time.

Who we share it with

We only share your personal information where it is needed to run our business or where the law requires it, for example with:

payment providers that process your payment,
delivery drivers or couriers that deliver your order,
our website hosting and IT service providers,
government or law enforcement agencies where we are legally required to.

We do not sell your personal information. Some of our service providers, such as payment and hosting providers, may store data outside Australia. Where this happens we take reasonable steps to make sure your information is protected.

Cookies

Our website uses cookies to keep your cart and account working, to remember your preferences and to understand how the site is used. You can block or delete cookies in your browser settings, but parts of the shop, such as the cart and checkout, may not work without them.

Keeping your information safe

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep it only for as long as we need it for the purposes above or as required by law, such as tax records.

Accessing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. You can also update your details at any time in My Account.

Complaints

If you have a concern about how we have handled your personal information, please contact us first and we will try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.